How can I contact Fetch Fashion

You can email us at INFO@FetchFashionHub.com where our customer service team will be happy to help you with whatever you need!

Do you ship worldwide?


Where do you ship from?

We ship from Hong Kong.

Can I change or cancel my order?

As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

When will my order be processed?

All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.

How long will it take to receive my order?

Due to high demand, orders may take between 2-4 weeks to arrive.

What if I don't receive my order?

If you don't receive your order within 30 days after shipping, you are eligible for a full refund.

Will I be charged with customs and taxes?

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

How do I return an item?

Please contact us at INFO@LuminosityLand.com

What if the item(s) I received are defective/incorrect/damaged?

Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

When will I receive my refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.

Welcome to Fetch Fashion – Where Style Meets Wag!

At Fetch Fashion, we understand that our furry friends deserve to strut their stuff with a touch of flair. That's why we've curated a pawsitively delightful collection of dog clothes and equipment that blend fashion with functionality. From cozy sweaters to trendsetting accessories, we've got everything to make your canine companion the talk of the dog park.

Our Mission:

At the heart of Fetch Fashion is a deep passion for enhancing the bond between you and your four-legged friend. We believe that every tail wag deserves a wardrobe that speaks to their unique personality. Our mission is to provide a one-stop-shop for pet parents who want to express their pup's style, ensuring they're always dressed to impress.

What Sets Us Apart:

  1. Trendsetting Styles: Our team of fashion enthusiasts scours the globe to bring you the latest trends in doggy fashion. Whether your pup is a fashionista or a trendsetter, Fetch Fashion has something for every taste.
  2. Quality and Comfort: We prioritize your pet's comfort and safety. All our products are crafted from high-quality materials to ensure durability and a snug fit. We believe in creating outfits that dogs love to wear as much as their owners love to see them in.
  3. Tailored for Every Breed: Big or small, furry or hairless, Fetch Fashion has a diverse range of sizes and styles to suit every breed. We believe that every dog, regardless of size or shape, deserves to look and feel fabulous.
  4. Functional and Fun Accessories: It's not just about looking good; it's about being ready for any adventure. Our range of accessories includes practical yet stylish items like harnesses, leashes, and more, ensuring your pup is prepared for every outing in style.

Our Promise:

  1. Customer Satisfaction: Your satisfaction is our top priority. We are committed to providing exceptional customer service and a seamless shopping experience from click to delivery.
  2. Secure and Convenient Shopping: Shop with confidence on our user-friendly website. We prioritize the security of your personal information and offer a variety of payment options for your convenience.
  3. Fast and Reliable Shipping: We know you and your pup can't wait to receive your Fetch Fashion goodies. That's why we strive for quick order processing and reliable shipping to get your dog's wardrobe upgraded in no time.

Fetch Fashion is more than just an online store; it's a community of pet lovers who share a passion for spoiling their dogs with the best in canine couture. Join us in celebrating the joy and companionship that our furry friends bring to our lives, one stylish outfit at a time. Explore Fetch Fashion today and let your pup's personality shine through their wardrobe!